Course Detail

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Central Station Operator Level 2 

Level 2 Operator Training

Welcome to the Central Station Operator Level 2 Course

Before you begin the Final Assessment, you should review Modules 4, 5, 6, and 7.

If you encounter technical problems, please contact Technical Support at 502-254-1506 (Monday through Friday from 8am to 8pm EST.) You may also email Other questions or concerns may be emailed directly to

The Central Station Operator Level 2 Online Training course (updated in 2012) is the next level in training for Central Station personnel. It is an in-depth view of the operator role in the Central Station, an overview of key technologies used onsite and a customer focus on preventing false alarms. This course package includes the course content and assessment test in one purchase.

TMA members receive special discounts ranging from 30 to 40%!

This course includes seven modules:

  • Module One: Enhanced Customer Service Skills
  • Module Two: Handling Difficult Customer Situations
  • Module Three: Specialty Alarms
  • Module Four: Communication Methods
  • Module Five: Receivers and Receiver Formats
  • Module Six: New Technologies
  • Module Seven: False Alarm Management

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